Care Quality Commission ( regulated Online Doctor Service

Acne Service

Prescription treatment for mild to moderate acne

Authorised and regulated by the Care Quality Commission


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Acne Management Service

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How can Anytime Doctor help me?

We provide this regulated, specialist service for patients who wish to obtain medicine to treat acne. This treatment service is for patients over 18 years old and who suffer from mild to moderate acne acne.

All services provided by Anytime Doctor are safe, fast and confidential (we do not inform your GP). You can obtain treatment within the privacy of your home and without the inconvenience of lengthy doctor waiting rooms.

How does the Anytime Doctor service work?

Step 1:             Register online and complete the free online medical questionnaire consultation. A doctor will review your questionnaire and, if it is safe to do so, approve you for treatment. You do not pay for your doctor consultation.
Step 2: If you are approved for treatment you will be sent a text message asking you to log back into your secure patient record. You can pay for your acne treatment using a debit or credit card.
Step 3: Order before 4pm Monday to Friday and our partner UK Pharmacy will aim to dispense and despatch your medicine in that day's post using Royal Mail Special Delivery for delivery before 1pm the next working day. Your medicine can be delivered to your work or home address, someone needs to sign for the delivery but it does not have to be you.

Why are no prices shown for Anytime Doctor treatment services?

At Anytime Doctor, we aim to offer you similar pattern of healthcare as if you were to visit your normal GP for a face to face consultation. We believe it is important that you complete a medical consultation and receive a diagnosis by a licensed doctor before you are offered treatment options. Once a doctor has approved you for treatment all prices are clearly displayed. Your registration and medical consultation is free and you are under no obligation to purchase any treatment after your consultation.

How does this acne treatment work?

Your doctor can prescribe you skinoren cream (azelaic acid) which is a cream applied to your affected areas. Skinoren reduces the growth of the keratin surface skin cells that can block pores. This helps to unblock the pores and sebaceous glands (glands which secrete sebum) and as a result the sebum can escape. This helps to reduce the formation of blackheads (comedones) and spots.

How to take your acne treatment

Before applying skinoren, the skin should be thoroughly cleansed with water and then dried. If your skin is greasy then a mild skin cleanser may be used. Skinoren should be massaged well into the affected areas twice a day: once in the morning and once in the evening. This can be reduced to once daily for sensitive skin.

How long do you use acne treatment for?

Skinoren needs to be used regularly for several months and no more than six months at any time. The length of treatment will vary from person to person, depending on how bad the acne is at the beginning of treatment.

What are the potential side-effects (contraindications) of this acne treatment?

All medication and antibiotics can cause side effects. Your acne treatment can cause skin irritation, e.g. redness, scaling, itching or burning. The leaflet accompanying the treatment will list some of the rarer side-effects.

When answering your medical questionnaire for acne treatment it is very important that you answer the questions truthfully to ensure your doctor has a full picture of your medical history before they prescribe you treatment.

How effective is this acne treatment?

Results from the use of skinoren will be noticeable within four weeks of starting treatment.

Who should not use this particular acne treatment service?

You should not request this treatment service if you are allergic to propylene glycol.

This service is not suitable for women who are pregnant or nursing.

Looking after your acne treatment

This treatment is for YOU only. Do not give it to others. It may not suit them. Do not take this medicine after the expiry date stamped on the pack. Keep all medicines out of the reach and sight of children.

Where can you find out more information?

Anytime Doctor's Health Library provides a comprehensive resource on all services offered through Anytime Doctor. The Health Library also contains references and links to reputable organisations such as: NHS Direct (UK), FDA (US Food and Drug Administration), NetDoctor (UK), Centers for Disease Control and Prevention (USA), Department of Health (UK) and the Health Protection Agency (UK).

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