Online Doctor

Frequently Asked Questions

Authorised and regulated by the Care Quality Commission


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Online Doctor | Services | FAQs

Frequently Asked Questions

Anytime Doctor has put together the most common questions patients ask us about the service. Please contact us if our frequently asked questions do not answer your query.

1. Is this this service legal?

Yes. It is legal to buy certain medicines through online consultations in the UK. We are one of only a handful of online doctors who are authorised and regulated by the Care Quality Commission. Some foreign websites offer a direct shopping basket of prescription medicines; this is illegal and should be avoided for your safety. You will only be prescribed medication after you have had an online consultation with a licensed doctor.
2. Where are the prices?

At Anytime Doctor, we aim to offer you similar pattern of healthcare as if you were to visit your normal GP for a face to face consultation. We believe it is important that you complete a medical consultation and receive a diagnosis by a licensed doctor before you are offered treatment options. Once a doctor has approved you for treatment all prices are clearly displayed. Your registration and medical consultation is free and you are under no obligation to purchase any treatment after your consultation.
3. What is an Online Doctor service?

Anytime Doctor offers you safe, cost effective and reliable private prescription service for medical conditions that can be safely managed by online doctors using remote medical consultation questionnaires. Anytime Doctor does not attempt to replicate the face-to-face care that your GP provides. The price you pay covers a full range of services which includes advice, consultations, prescriptions and dispensing and supply of treatments.
4. Do I need see with my own GP first?

All services for which you can have an online consultation are low risk and the entire online consultation process is designed to make a safe and accurate remote diagnosis. We always recommend that patients inform their own GP of any treatment they receive however this is your choice and we will not contact your GP unless you ask us to.
5. How do I obtain my treatment?

We have designed a very simple process. Simply register for free and then submit a free medical consultation for a doctor to assess. If you are approved for treatment, you will be sent a text message asking you to log back into the website to purchase your medication for next day delivery. We do not charge for delivery.
6. Other websites allow me to purchase my medication immediately, why do you have a prior approval stage before I can purchase medication?

Our process is designed with your safety in mind and is very fast. You are not allowed to purchase prescription-only-medicines (POM's) without first having a medical consultation. It is illegal to provide patients with the price of medicines prior to a medical consultation. If you encounter a site which lets you directly purchase prescription-only-medicines they are breaking the law and could put your health at risk.
7. Why do you offer erectile dysfunction treatments?

Many men find erectile dysfunction hugely embarrassing and the medicines that are available on the NHS are severely rationed. We provide a safe online impotence clinic to let men safely obtain their medicine at cost effective prices.
8. Can I get any drug I like through your online doctor service?

No. Current best practice guidance from the British Medical Association (BMA) expressly forbids doctors in the UK from prescribing any narcotics or addictive substances through an online consultation.
9. How do I know that you are genuine?

We are fully registered with the Care Quality Commission. You can check our registration number by clicking on the link on the home page. All of our doctors and pharmacies are fully licensed too. You can also go to the Regulation page on our website where you can check our partner pharmacy registration number.
10. How do I know that any medication dispensed is genuine?

All medication is dispensed from a UK registered pharmacy which is monitored by the Royal Pharmaceutical Society of Great Britain (RPSGB) and the MHRA. You can check our partner pharmacy is correctly registered with the RPSGB by going to the Regulation page.
11. Are there any hidden costs?

No. There are no hidden costs. You will not get "extras" added onto your bill. The price you see is the full price you pay and you do not pay for delivery.
12. What about my privacy?

Anytime Doctor respects your privacy and understands patients concerns about security. We have a very detailed privacy and security policy displayed on our website. We are also registered in compliance with the Information Commissioner's Office: Registration Number Z1537630. In essence your information is protected under doctor/patient privilege and we protect your online security by using securely encrypted web page technology.
13. How discrete are your packages?

Our packages are very discrete and make no mention on the package of Anytime Doctor. You can order to your home or work in confidence.
14. Do I need to sign for the package?

Yes. All our medication is sent by Royal Mail next day Special Delivery which requires a signature on delivery as confirmation of receipt. If you are not available to sign for your package, the Royal Mail will try to deliver a second time or they will leave you a calling card which you need to take to your local sorting office to pick up your package.
15. Will you put me on an email database and start sending me unsolicited emails?

No and we do not sell your information to third parties either. Your privacy and data are safe with Anytime Doctor.
16. What if my questions have not been answered in any of the above?

Please feel free to contact us by writing, e-mailing or calling us. Further information about how to contact us is available on the Contact Us page. Our patient coordinators will attempt to answer your query as quickly as possible.