Delivery & Returns

At Anytime Doctor, we aim to provide a seamless experience for all our patients, from consultation to receiving your prescribed medication. Below, we explain our delivery options, return policies, and any additional information to ensure you are fully informed.

Delivery Information

Prescription Medications

  • Discreet Packaging: All prescribed medications are dispatched in discreet, plain packaging to maintain your privacy.
  • Delivery Service: We use Royal Mail Tracked 24® for prescription deliveries, ensuring fast and reliable delivery.
  • Signature on Delivery: A signature is required upon delivery of your medication to ensure it reaches the correct recipient. If you are not available at the time of delivery, a card will be left with instructions for redelivery or collection from a local post office.
  • Delivery Times:
    • Orders placed before 1:00 PM (Monday to Friday) will generally be dispatched the same day and should arrive within 1-2 working days.
    • Orders placed after 1:00 PM or on weekends will be dispatched the following working day.
  • Delivery Charges: Delivery charges may vary depending on your location and order size. The delivery cost will be clearly displayed at checkout.

When will my order arrive?

For all medication requests prescribed by a doctor and sent to the pharmacy by 1pm, you can expect delivery as follows:

  • Monday - Thursday: delivery next day
  • Friday: delivery Monday
  • Saturday - Sunday: delivery Tuesday

Orders prescribed and processed between 1pm and 5pm may still arrive the next day, but orders prescribed after 1pm will generally be processed for delivery in two working days.

Returns Policy

Prescription Medicines

For safety and regulatory reasons, prescription medicines cannot be returned once they have been dispatched. This is to ensure the safety and integrity of the medications you receive.

Missing or Delayed Orders

If your order has not arrived within the expected delivery time frame, please contact us as soon as possible. We will track your order and investigate the cause of the delay. In the case of missing items, we will work with the delivery service provider to resolve the issue promptly.

Contact Information

For questions regarding delivery, returns, or any issues with your order, please contact us:

Email: [email protected]

Phone: 0845 366 8524

Address: Anytime Doctor, 1 Chalfont Park, Gerrards Cross, SL9 0BG

This policy complies with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and other applicable UK consumer protection legislation. Your statutory rights are not affected.