Coronavirus (COVID-19) Information
During these uncertain times we want to reassure you that we are open for business as usual and here to support our patients. Our team is working hard to ensure that all patients get their orders as soon as possible. However, we have had to make some changes to the way we operate, as we keep up to date with government advice. Please see our FAQs below for more information. You can also watch one of our prescribing doctors, Dr Philip Veal, discussing coronavirus in our Health and Lifestyle blog.
If you are finding all the news and information around COVID-19 a little overwhelming, we recommend looking at the easy read information from Mencap. They have published all important information in easy to understand language.
How will my delivery be affected?
Orders are currently being processed and delivered within 2-3 days. Many of our orders are still being delivered to patients the next day. Please contact a patient coordinator if you have not received your delivery or a Royal Mail 'Something for you' card after 3 days.
Do I need to sign for delivery if I am self-isolating?
Anytime Doctor uses the Royal Mail 'Special Delivery Guaranteed by 1pm' service as standard, which is a signed for service. Please see below the latest information provided by Royal Mail regarding changes to this service in order to protect both you and their employees.
Update from Royal Mail about signing for and receiving items
In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.
Update from Royal Mail about 'Special Delivery Guaranteed by 1pm'
For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Resource implications of the latest coronavirus advice means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.