Coronavirus (COVID-19) Information

During these uncertain times we want to reassure you that we are open for business as usual and here to support our patients. Our team is working hard to ensure that all patients get their orders as soon as possible. However, we have had to make some changes to the way we operate, as we keep up to date with government advice. Please see our FAQs below for more information. You can also watch one of our prescribing doctors, Dr Philip Veal, discussing coronavirus in our Health and Lifestyle blog.

If you are finding all the news and information around COVID-19 a little overwhelming, we recommend looking at the easy read information from Mencap. They have published all important information in easy to understand language. Read more

Orders are currently being processed and delivered within 2-3 days. Many of our orders are still being delivered to patients the next day. Please contact a patient coordinator if you have not received your delivery or a Royal Mail 'Something for you' card after 3 days.

Anytime Doctor uses the Royal Mail 'Special Delivery Guaranteed by 1pm' service as standard, which is a signed for service. Please see below the latest information provided by Royal Mail regarding changes to this service in order to protect both you and their employees.

Update from Royal Mail about signing for and receiving items

In order to protect both our people and customers as much as possible, we are minimising contact during delivery. We will not be handing over our hand-held devices to customers to capture signatures but instead log the name of the person accepting the item. Additionally, for all customers where we need to deliver any item that won’t fit through your letterbox, we will place your item at your door. Having knocked on your door, we will then step aside to a safe distance while you retrieve your item. This will ensure your item is delivered securely rather than being left outside.

Update from Royal Mail about 'Special Delivery Guaranteed by 1pm'

For items posted from Thursday 19 March 2020 onwards, we’ll no longer guarantee deliveries by 1pm the next working day. We’ll still prioritise Special Delivery parcels and letters and will aim to deliver by 1pm or before the end of day. Resource implications of the latest coronavirus advice means we may not be able to meet the customer promise of guaranteed next day delivery in all locations at all times.

Please be aware that the Foreign and Commonwealth Office (FCO) has advised British people against all non-essential travel worldwide. This applies for an indefinite period. We regrettably cannot supply travel packs for non-essential trips including travel for leisure purposes. Travel packs can only be considered if travel is essential. We apologise for any inconvenience caused during this stressful time.

Please see the latest travel advice if you are going to a region with known coronavirus or have recently returned from one.

Antibiotics will not work because this is a virus. Now more than ever it is important to follow strict antibiotic prescribing guidelines and online doctors have a very crucial part to play in this. If you are concerned about having contracted coronavirus or think you are displaying symptoms, you must follow the latest government advice and consult the dedicated NHS pages on what to do next. These pages are constantly being updated with the most up to date information.

Tamiflu (oseltamivir) is not known to be effective against the novel coronavirus disease (COVID-19) and must not be taken as a treatment for this. If you are concerned about having contracted coronavirus or think you are displaying symptoms, you must follow the latest government advice and consult the dedicated NHS pages on what to do next. These pages are constantly being updated with the most up to date information.

Chloroquine and hydroxychloroquine are not licensed for coronavirus (COVID-19). Anytime Doctor does not provide chloroquine or hydroxychloroquine. If you are concerned about having contracted coronavirus or think you are displaying symptoms, you must follow the latest government advice and consult the dedicated NHS pages on what to do next. These pages are constantly being updated with the most up to date information.

Some manufacturers are selling products for the diagnosis of coronavirus (COVID-19) infection or immunity. These are typically rapid test kits that use a few blood drops applied to a small cassette. These tests should carry a CE mark which means that they can be sold in the UK and administered by healthcare professionals only. A CE mark is a logo placed on medical devices which show it meets the regulatory requirements.

There are two different types of testing for COVID-19 which could potentially be carried out at home - home testing kits and home sampling.

Home testing kits - There are no CE-marked tests available in the UK for home use. It’s illegal to supply home tests in the UK because none have so far received a CE mark.

Home sampling - This is where a sample is provided in a home environment, either through use of a swab or providing saliva that is sent to a lab for analysis. This is legal. The sampling kit should have a CE mark. CE-marked sampling kits involving the use of a mouth or nose swab can be used in a home environment.

The Commission on Human Medicines’ Expert Working Group on coronavirus (COVID-19) has concluded that there is currently insufficient evidence to establish a link between use of ibuprofen, or other nonsteroidal anti-inflammatory drugs (NSAIDs), and contracting or worsening of COVID19. Patients can take paracetamol or ibuprofen when self-medicating for symptoms of COVID-19, such as fever and headache, and should follow NHS advice if they have any questions or if symptoms get worse.