Privacy Policy

Your Privacy at Anytime Doctor

Your privacy is important. Anytime Doctor is the Data Controller for this website under the Data Protection Act 1998.

We will process your data in accordance with the Data Protection Act. Anytime Doctor is registered with the Information Commissioner's Office: Registration Number Z1537630. You can check the validity of this registration number by clicking here .

The purpose of this privacy policy is to inform you as a user of this website about what information we collect when you visit the site, how we use the information, whether the information is disclosed and the ways in which we protect users' privacy. We want you to feel secure when visiting Anytime Doctor. We are committed to respecting your privacy. Below we give an overview of how we do that.

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The EU Cookie Law, or the EU Cookie directive as it is occasionally known, is a law that came into effect at the end of May 2012. The law's intention was to improve online security and advance the quality of data privacy on the web. In a nutshell, the law is aimed at giving users a higher degree of control over the information that websites can store about them, and how those websites can then use that information.

The EU cookie law is based on a system of 'implied consent' as opposed to a direct 'opt-in' system. This more user-friendly system of 'implied consent' means that websites are not required to display to visitors a confusing and lengthy privacy policy, rather they only have to make users aware that their actions may result in the setting of cookies at the website.

The implementation of the Cookie Law in May 2012 meant that a number of practical changes were required on websites in order to implement a suitable method of 'complied consent' for website visitors. These changes are required in order for websites to keep storing cookies about users, which is important for functionality purposes as cookies often record information regarding language settings, and what items are in a user's shopping basket. However, there are still certain instances where websites can bypass this law if the functionality of their website absolutely depends on storing cookies.

The law applies to all Member States of the European Union, but if a site based outside the EU is targeting visitors from inside the EU, they will also need to abide by the same laws.

When you access, we use internet technology to collect information indirectly, such as your internet address, which is then kept in our internet access logs. We use Google Analytics software to help us refine website usability.

We also collect information directly from you in a number of ways. One way is by using cookies. Cookies are small files of information that save and retrieve information about your visit to our site, such as how you entered our site, how you navigated through the site and what information was of interest to you. The cookies we use identify you merely as a number.

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Cookies are tiny text files that websites need to save to your computer in order to maintain the functionality of their website, and for general user experience, cookies often make websites more reliable, more useful and easier to use for its visitors. The cookies stored by websites never contain any information that can be used to identify site visitors individually, however, the information they do contain does often contribute to improving user experience.

There are a number of ways that the use of cookies can improve visitor experience at a website, but here are a few examples:

  • Cookies can enable a website to recognise a device, meaning that a user won't have to repeatedly enter the same information multiple times during a single task or during a single visit.
  • If you have cookies enabled, you won't need to enter the same username and password when you try to visit every page that requires that information.
  • If you have cookies enabled you can specify variables on the page such as text size, or language, in order to make that page easier to use for you.

We also collect information when you give it to us. For example, if you register as a patient to submit a consultation or to purchase a testing kit.

We analyse it to see what is most effective about our site, to help us identify ways to improve it, and to make it more effective. We may also use data for other purposes, which we would describe to you at the point we collect the information.

We will NOT share data with other organisations unless the law permits us to do so. We do NOT sell individual information. We will share it only with our authorised Data Processors, who must act at all times on our instructions as the Data Controller under the Data Protection Act 1998. As part of the terms and conditions for using the site you give us express permission to share the personal details you provide to us with our doctors, pharmacy or laboratory for the purposes of providing a service to you.

While we only share your information with the Data Processors, when you visit pages on our site that display a Facebook Like button, Facebook will collect information about your visit. For more information, read the Facebook privacy policy .

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate. You may also request for any data pertaining to yourself to be deleted from our server. You can do this by contacting the Data Protection Officer, Anytime Doctor, 30 Percy Street, London, W1T 2DB.

We take appropriate steps to maintain the security of your data on our servers. The open nature of the internet means that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not. When you register with Anytime Doctor look for the "https" in your address bar. This signifies that the website is secure and all data is transferred in a secure way.

As part of our ongoing validation with the Care Quality Commission, all members of staff have an enhanced criminal record bureau check. To ensure that your personal data remains confidential, we communicate our privacy policy to all of our employees.